Comprehensive service commitment

At Zhengte, we have an unwavering commitment to excellence in every interaction. Our commitment is to provide comprehensive, high-quality service across all customer touchpoints; from initial enquiry to post-purchase support. Our team is dedicated to not only meeting but exceeding customer expectations at every stage of the journey. With a strong emphasis on personalised attention and efficient resolution of any query, Zhengte aims to build lasting relationships based on trust, reliability and exceptional service.

We offer a comprehensive solution that encompasses the entire process; from raw material to finished product, and from shipping to end-user installation. We pride ourselves on going the extra mile in every aspect of our business, ensuring a seamless and exceptional experience for our customers.

Our customer-centric support sets us apart by consistently going above and beyond to ensure a seamless experience for our valued customers. With a commitment to prioritising customer satisfaction at every step, we strive for service excellence that continually exceeds expectations. Our multi-lingual customer support team is always ready to provide you with expert advice in your preferred language, as well as comprehensive product training and assembly instructions in both paper and video formats. On the rare occasions that challenges arise, our efficient problem handling service is there to resolve any issues quickly. At Zhengte, customer support is not just a service; it’s a commitment to enhance your journey with us, from purchase to enjoyment.

We take great pride in the exceptional products we create at Zhengte. Each item is meticulously designed to perfection, reflecting our commitment to detail: elegant, modern, high quality, durable and functional. We are excited to showcase our collection to everyone and invite you to visit our showrooms in Europe or China for an immersive experience into the world of Zhengte.

Our European showroom is conveniently located in Nuenen, The Netherlands. Here you have the opportunity to explore our outstanding range and discover our latest innovations. From cutting-edge pergolas and stylish parasols to sleek carports and practical storage boxes, our showrooms offer a hands-on encounter with the craftsmanship and design that define Zhengte. Step into a realm where outdoor excellence thrives.

To ensure a personalised experience, our showroom visits are by appointment only. So be sure to make an appointment to discover the endless possibilities that Zhengte has to offer.